Patient Assistant (Medical Translator)

İş Tanımı & Gereksinimler

We are seeking a dedicated and empathetic Patient Assistant (Translator) who is fluent in Turkish and French or Spanish to join our growing team. The ideal candidate will play a key role in supporting international patients throughout their treatment journey, ensuring clear communication, comfort, and a seamless experience from arrival to aftercare. Key Responsibilities:

- Assist and guide patients before, during, and after their treatments.

- Provide accurate verbal and written translation between patients and medical staff.

- Ensure patients fully understand treatment plans, procedures, and post-treatment instructions.

- Coordinate with medical, sales, and customer care teams to deliver a smooth and positive patient experience.

- Support patients with scheduling, follow-ups, and general inquiries.

- Maintain accurate patient records and update information in the CRM system.

- Build trust-based relationships and provide emotional support when needed.

- Previous experience in patient coordination, medical translation, healthcare services, or customer support (preferably in dental or medical tourism fields).

- Excellent communication and interpersonal skills.

- Strong sense of responsibility, empathy, and professionalism.

- Ability to multitask, stay organized, and work effectively in a fast-paced environment.

- High attention to detail and problem-solving skills.